---
title: Why is the app not working?
description: Why is the app not working?
---

[Skip to content](https://help.throughtheword.org/why-is-the-app-not-working#main-content)

[![Through the Word logo](https://help.throughtheword.org/hs-fs/hubfs/ttw-wordmark-orange@600w.png?width=300&height=40&name=ttw-wordmark-orange@600w.png)](https://help.throughtheword.org?hsLang=en-us)

Open main navigation

Close main navigation

- [Contact us](https://throughtheword.org/contact)

[Contact us](https://throughtheword.org/contact)

 How can we help you?

- There are no suggestions because the search field is empty.

1. [Through the Word Help](https://help.throughtheword.org/?hsLang=en-us)
2. [Technical Support](https://help.throughtheword.org/technical-support?hsLang=en-us)

# Why is the app not working?

## If the TTW app isn’t working, update or reinstall the app, submit a support request if needed, and use the podcast, YouVersion, or website as alternatives while troubleshooting.

We're so sorry you're experiencing an issue with the TTW app. Let's work together to fix it! Please follow these steps:

1. Make sure you have the latest version of the app (check your app store). If you need to update the app, do so and relaunch the app.
2. Still not working? Try deleting (uninstalling) the app and reinstalling it from the app store.
3. Sign back in.
4. Still not working? Please [submit a support ticket here](https://throughtheword.org/contact/). You can provide an explanation of the issue(s) you’re experiencing. Screenshots and videos help! Your feedback helps us solve issues that may be affecting multiple users, so thank you for reporting with as much detail as you can.
5. In the meantime: As a work-around, here are a few alternative ways to continue with your daily Bible habit *off* the app (When the app is back in working order, you can manually check off your progress -- see the question: "[How do I manually mark a Plan or Guide as complete/reset progress?](https://help.throughtheword.org/how-do-i-manually-mark-a-plan-or-guide-as-complete/reset-progress?hsLang=en-us)"):

- - You can listen to TTW audio guides on the **Through the Word Podcast** on your favorite podcast provider: 
          - [Apple Podcasts](https://podcasts.apple.com/us/podcast/the-bible-audio-guide/id1505562187)

- - - [Spotify](https://open.spotify.com/show/4o7PfQKgS1DyrbMR9sGMqY?si=fTZdfcwXQYKq6OJ38egjww)

- - - [Direct Podcast Feed](https://podcast.throughtheword.org/feed.xml)

- - - RSS Feed: [https://podcast.throughtheword.org/feed.xml](https://podcast.throughtheword.org/feed.xml)
    - You can also find Through the Word Bible plans on the **YouVersion Bible app**.[\[Click here to explore\]](https://www.bible.com/organizations/92ea52c0-43d5-4afa-bf29-39bf9f866dfc)
    - Additionally, all plans are available to stream on **our website** from your desktop or mobile browser: [app.throughtheword.org](http://app.throughtheword.org/)

- [General](https://help.throughtheword.org/general?hsLang=en-us)
- [Technical Support](https://help.throughtheword.org/technical-support?hsLang=en-us#main-content)

    - [Together](https://help.throughtheword.org/technical-support?hsLang=en-us#together)
- [Giving](https://help.throughtheword.org/giving?hsLang=en-us)

### Contact Us

[Click here to send us a message.](https://throughtheword.org/contact/)